Vulnerable Adults and Seniors (CITY OF TORONTO PROGRAM)

Vulnerable Adults and Seniors (CITY OF TORONTO PROGRAM)

Public Health Nurses on the Vulnerable Adults and Seniors team respond to calls from family, community members and/or agencies with concerns about people living in challenging situations. The team provides services to vulnerable adults and seniors, with a focus on older adults over 55 years.

People who are vulnerable may be isolated or reclusive, have difficulty coping, and may be without easily identified supports such as family, friends or a doctor. They may also have:

Complex physical and/or mental health problems.
Unsanitary or unsafe living conditions such as bedbugs and hoarding.
Increased risk for eviction or becoming homeless.
Limited or no financial means.
Service Requests
If you know of an adult or senior who needs help taking care of themselves, is living in poor conditions, and/or has limited supports, Toronto Public Health’s Vulnerable Adults and Seniors team may be able to help.

To make a service request:

Call Toronto Public Health at 416-338-7600 and ask to speak to a Public Health Nurse, or
E-mail us at with your concern and contact information.
Live eChat with a public health nurse or a dietitian
The Vulnerable Adults and Seniors team will

Initiate contact with the client within three business days.
Help make a plan of action.
Follow up with appropriate services and supports.
* Please note that the nursing services we offer are voluntary and require the consent of the individual.

Home Visits
Public Health Nurses are available to visit vulnerable adults and seniors in their home. During home visits, Public Health Nurses offer:

* Short-term case management to help connect clients to services and supports, such as healthcare services, shelter and housing, employment services and other 2-1-1 services.
*Support to the client to get health and community services
Collaboration with other community agencies, city programs and divisions to seek resolution of issues, including bed bug infestations.


Web Site

277 Victoria Street, Toronto, ON M5B 1W2

Main Intersection
Yonge and Dundas